Refund policy
We have a 3-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at artiqtone@gmail.com. Please note that returns will need to be sent to the following address: [Artiqtone Audio Labs : G-4, Girraj Apartment, Nehru Colony, Thatipur, Gwalior]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at artiqtone@gmail.com.
Damages and issues
Please inspect your order immediately upon delivery and contact us within 24 hours if the item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and resolve it promptly.
Exceptions / non-returnable items
The following items cannot be returned:
• Custom-made or made-to-order products
• Used or installed acoustic panels
• Products damaged due to improper installation or handling
• Sale or clearance items
• Gift cards
If you have any doubts regarding return eligibility, please contact us before placing the order.
Exchanges
We do not offer direct exchanges.
To get a different product, please return your item within the 3-day window and place a new order after the return is approved.
European Union 14 day cooling off period
If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period. The product must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once your return is received and inspected, we will notify you about the approval status.
If approved, the refund will be processed to your original payment method within 7–10 business days. Please allow additional time for your bank or card provider to reflect the amount.
If more than 15 business days have passed since refund approval, please contact us at artiqtone@gmail.com.